What is the role of the Learning & Development department in hospitality? The L&D department in hospitality ensures employees receive the necessary training to deliver exceptional guest experiences, improve service standards, and develop career growth opportunities within the industry.

What courses does L&D offer? We provide soft skills, personal development, and leadership training through our in-class sessions and our digital learning center.

How do I enroll in a program? Access our training activities site and take a look at our monthly offers then refer back to your direct managers to be included in the nominations.

Does L&D offer online training for hospitality employees? Yes! we are finally launching our beta online instructor led training through Teams.

Are certifications available? Yes, we offer certifications for a specific list of topics and cross training.

Can I suggest new training topics? Absolutely! Submit requests through our suggestions form in the main website

How does L&D support career progression? We create personalized development plans aligned with your career goals.

Are there any requirement to do cross training? Yes, you have to be a part of Swissotel Makkah for at least 6 months. You need your direct manager, Your department head, the receiving department head, and L&D approvals.

How can I apply for cross training? You need to reach out to your direct manager and ask for cross training in the department you want. and you can refer back to the L&D department for consultations.